Contact Us
We'd love to hear from you! Whether you have a question about an order, need help choosing the right sofa, or just want to share feedback, the Gen Sofa team is here to help.
Get in Touch
Email: contact@gensofa.com
Support hours: Monday to Friday, 9:00 AM – 6:00 PM (US Central Time)
Response time: within 24–48 hours on business days
For order questions, please include your order number so we can help you faster.
Helpful Links
Business address: Gen Sofa, 3420 James Ave, Fort Worth, TX 76110, United States
For business correspondence only — please don't send returns here without an approved return request.
Thank you for choosing Gen Sofa — we're always here to help make your home more comfortable.