Terms of service

Last updated: October 16, 2026

Welcome to Gen Sofa. These Terms of Service ("Terms") govern your use of gensofa.com and any purchase you make from us. By using our website or placing an order, you agree to these Terms.

1. About Us

Gen Sofa is an online furniture store operated from Fort Worth, Texas, United States. Our online store is hosted on Shopify.

2. Eligibility

You must be at least 18 years old, or the age of majority where you live, to place an order. By ordering, you confirm that the information you provide is accurate and complete.

3. Products & Descriptions

We do our best to display our products, colours, fabrics and dimensions accurately. Colours may vary slightly depending on your screen, and minor variations in size and finish can occur. Please check measurements carefully before ordering, including doorways, hallways and stairways.

4. Pricing & Payment

All prices are shown in the currency displayed at checkout and may change without notice. We reserve the right to correct pricing errors and to cancel orders placed at an incorrect price, with a full refund. Payment is taken at checkout through our secure payment providers.

5. Orders

Your order is an offer to buy. We may accept or decline any order, for example if an item is out of stock, if there is a pricing error or if we suspect fraud. If we cancel your order after payment, you will receive a full refund.

6. Shipping & Delivery

Shipping times and terms are explained in our Shipping Policy. Delivery dates are estimates and not guaranteed.

7. Returns & Refunds

Returns, exchanges, cancellations and refunds are covered by our Return & Refund Policy.

8. Use of Our Website

You agree not to misuse our website, including attempting to gain unauthorised access, interfering with its operation, or using it for any unlawful or fraudulent purpose.

9. Intellectual Property

All content on this website — including text, images, videos, logos, graphics and designs — belongs to Gen Sofa or its licensors. You may not copy, reuse or distribute any content without our prior written permission.

10. Third-Party Links

Our website may link to third-party websites. We do not control and are not responsible for their content or practices.

11. Limitation of Liability

To the fullest extent permitted by law, Gen Sofa is not liable for any indirect, incidental or consequential damages arising from your use of our website or products. Our total liability for any claim is limited to the amount you paid for the product concerned. Nothing in these Terms limits any rights you have under mandatory consumer protection laws.

12. Governing Law

These Terms are governed by the laws of the State of Texas, United States, subject to any mandatory consumer protection laws in your country of residence.